Track My Order

Track Your Order

We know you're excited to receive your Brivoy order! Tracking your package is easy, and we're here to help you every step of the way.

How to Track Your Package

Step 1: Check Your Email
Look for your order confirmation email from Brivoy. Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package. This email typically arrives within 1-3 business days after placing your order.

Step 2: Use Your Tracking Number
If you can't find the tracking link in your email, you can manually track your package by:

  • Copying your tracking number from the shipping confirmation email
  • Visiting the carrier's website (USPS, UPS, FedEx, or DHL depending on your location)
  • Entering your tracking number in their tracking tool

Pro tip: Check your spam/junk folder if you don't see the shipping confirmation in your inbox.

Delivery Timeframes

United States Orders: 7-14 business days
International Orders: 15-30 business days

Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances like weather delays. These timeframes begin from the date your order ships, not from the date of purchase.

Tracking Not Updating?

Don't worry if your tracking information hasn't updated in 5+ days. This can happen for several reasons:

  • Your package is in transit between facilities
  • International packages may experience longer gaps between scans
  • Weather or operational delays at carrier facilities
  • Weekend and holiday processing delays

In most cases, your package is still on its way to you. Tracking will typically update once your package reaches the next scanning facility.

Need Help?

If your package is overdue or you have concerns about your shipment, we're here to help! Please contact our customer support team if:

  • Your tracking hasn't updated in more than 10 business days
  • Your package is past the expected delivery timeframe
  • You never received a tracking number
  • You have any other shipping-related questions

Contact Support:
Email: support@brivoy.com
Response time: Within 24 hours

When contacting us, please include your order number and any relevant details about your shipping concern. This helps us assist you more quickly and effectively.

Lost or Stolen Packages

If tracking shows your package was delivered but you didn't receive it, please:

  • Check with neighbors, building management, or family members
  • Look around your delivery area (porches, garages, side doors)
  • Contact your local post office or carrier
  • Reach out to our support team if you still can't locate your package

At Brivoy, your satisfaction is our priority. We'll work with you to resolve any delivery issues and ensure you receive your order.